Refunds and Return :

At Atlantic Earth, we are committed to providing our customers with high-quality wig products and excellent customer service. If you are not completely satisfied with your purchase, we are here to assist you with our return policy.

1. Return Eligibility

To be eligible for a return, please ensure that your item meets the following criteria:

  • The wig product must be in its original, unused condition.
  • The wig product must include all original packaging, tags, and accessories.
  • You must initiate the return process within 15 days of receiving your order.

2. Return Process

To request a return, please follow these steps:

  • Contact our customer service team at customersupport@atlantic-earth.com to obtain a Return Authorization (RA) number. This number is essential for processing your return.
  • Pack the wig product securely in its original packaging, including all accessories.
  • Include a copy of the original packing slip or order confirmation in the package.
  • Clearly mark the RA number on the outside of the package.
  • Ship the package to the address provided by our customer service team.

3. Return Shipping

You are responsible for the cost of return shipping, except in cases of defective or incorrect items. We recommend using a trackable shipping method to ensure the safe arrival of your return.

4. Inspection and Refund

Upon receiving your returned item, our team will inspect it to ensure it meets the eligibility criteria. If the return is approved, we will process a refund to your original payment method.

5. Refund Timeline

Refunds will typically be processed within 15 business days after the return is received and inspected. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

6. Exchanges

If you would like to exchange your wig product for a different size, style, or color, please contact our customer service team to arrange for an exchange. Exchanges are subject to product availability.

7. Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons. These include wigs that have been worn, altered, or customized to your specifications.

8. Contact Us

If you have any questions or concerns regarding our return policy or the return process, please don’t hesitate to contact our customer service team at customersupport@atlantic-earth.com.